The sign of a match is the notification that your order has been confirmed. After paying, you add the payment receipt to the WhatsApp conversation in which you sent the order; when the bank transaction is matched with the order code, the order confirmation and estimated dispatch date are sent to you in the same conversation.

DRG-132S-4 5.5 kW 1500 rpm cast iron frame DRG three-phase motor – payment and order matching

The process has three steps

  1. The code is generated: Your order code appears in the order window on the product page, and the order is sent via WhatsApp.
  2. Payment is made: Only this code is entered as the bank transfer reference; the receipt is added to the same conversation.
  3. Confirmation arrives: When the amount reaches the account and is matched with the code, the confirmation and dispatch schedule are notified in writing.

What to check if confirmation is delayed

  • If the bank transaction was made outside banking hours or on a holiday, it may not reach the account until the next working day.
  • The code may be missing or mistyped in the reference; check the reference line on the receipt.
  • If the amount paid differs from the order amount (e.g. the discount or VAT was not taken into account), matching may stall.
  • If a different company or person made the payment, say so in the conversation.

When paying with Halköde

When Halköde (a card payment service available in Turkey) is chosen, the payment process and any campaign terms are clarified in the WhatsApp conversation; the match is again confirmed by the order confirmation message. Seeing the transaction on a card statement or in a banking app does not by itself mean confirmation; the written notification shows that it has been applied to the order.

What does the confirmation message include?

The confirmation contains the model code and quantity of the order, your chosen delivery method and the estimated dispatch date. If any of these does not match your order, add a note to the conversation straight away so that it can be corrected before dispatch.

Keep your records

Keeping the receipt, order code and confirmation message together makes both invoicing and any warranty claim easier. Account details and payment methods are on the payment options page; for a new order, use the three-phase motor shop.