Distance Sales Agreement

Article 1 – Parties

This is a translation for information purposes; in case of discrepancy the Turkish version prevails.

SELLER: DRG MAKİNA SANAYİ A.Ş. (DRG Motor) · Karacaağaç, Yolüstü Mevkii Sk. No:91, 35390 Buca / İzmir · Tel: +90 (542) 666 11 11 · E-mail: [email protected]

BUYER: The person or organisation whose name/trade name and contact details are given in the order window.

Article 2 – Subject

The subject of this agreement is to determine the rights and obligations of the parties, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, regarding the sale and delivery of the product ordered by the BUYER with an order code from the online store on drgmotor.com.

Article 3 – Product, price and payment

The type, model code, quantity and sale price of the product are as stated in the order window and the order message. Prices are in Turkish lira; the amount including VAT is shown separately. A 3% discount applies to payments by bank transfer/EFT.

Shipping costs are not included in the product price and are paid by the BUYER; the amount is notified to the BUYER in writing before payment.

Payment is made to the SELLER's bank account, with the order code entered in the description. The agreement enters into force when the payment is matched with the order code and approved by the SELLER.

Article 4 – Delivery

The product is shipped to the delivery address provided by the BUYER through a contracted freight or courier company, or handed over to the BUYER at the warehouse. The delivery period may not exceed 30 days from the order date.

The risk of damage to the product rests with the SELLER until the product is handed over to the carrier. The BUYER is obliged to inspect the product on delivery and, in the event of visible damage, to have the carrier draw up a report.

Article 5 – Right of withdrawal

A BUYER acting as a consumer has the right to withdraw within 14 days of receiving the product, without giving any reason and without paying any penalty. Notice of withdrawal is given by telephone, WhatsApp or e-mail.

The SELLER refunds the product price to the BUYER within 14 days of the date the notice of withdrawal reaches it. The BUYER is obliged to return the product within 10 days of the notice of withdrawal. Return shipping costs are borne by the BUYER unless otherwise agreed.

The right of withdrawal cannot be exercised for products prepared in line with the BUYER's requests or personal needs (special voltage, frequency, flange, shaft, paint, winding, etc.). For products that have been installed or operated, the BUYER is liable for any loss in value resulting from use.

Article 6 – Warranty

The products are covered by the statutory warranty. The warranty conditions are set out on the Warranty Certificate page of the website. Faults arising from incorrect installation, improper connection, overloading or lack of maintenance are not covered by the warranty.

Article 7 – Commercial purchases

If the BUYER purchases as a merchant or tradesperson for commercial or professional purposes, the provisions of Law No. 6502 do not apply; return and exchange conditions are determined by mutual agreement.

Article 8 – Disputes

Disputes arising from this agreement fall within the jurisdiction of the Consumer Arbitration Committees and Consumer Courts at the place of residence of the BUYER or the SELLER, within the monetary limits announced by the Ministry of Trade.

Article 9 – Entry into force

When the BUYER submits the order after reading and approving the Pre-Information Form and this agreement in the order window, the BUYER is deemed to have accepted all provisions of the agreement.