Yes. The “Ask a question” button on every product page starts a WhatsApp conversation with a ready-made message containing the model code; for general questions you can also write to +90 (542) 666 11 11. Questions such as model matching, confirming dimensions and mounting type are answered before you order.

DRG-802-2 1.1 kW 3000 rpm aluminium frame DRG three-phase motor – technical question via WhatsApp

Which questions suit this channel?

  • The DRG code corresponding to the old motor's nameplate
  • Whether the shaft, foot or flange dimensions suit the machine
  • Whether an aluminium or a cast iron frame is better for your job
  • Selection topics such as the choice of speed or the pulley ratio for your application

For a quick and accurate answer

Send the nameplate photo, the type of machine and, if possible, a photo of the installation in a single message. Writing “the current motor is 7.5 kW, 1460 rpm, 132M, flange-mounted, driving a fan” instead of “I need a 7.5 kW motor” removes the need for follow-up questions.

Limits of this channel

Wiring diagrams, protective relay settings or control panel designs are not provided over WhatsApp. These depend on the motor nameplate, the manufacturer's documentation and the assessment of qualified electrical personnel who see the site. Answers given in the conversation assume that the dimensions and nameplate data were passed on correctly; final suitability must be confirmed by someone who knows the machine.

After sending your question

Once the model is settled, you can move on to ordering in the same conversation: you generate the order code on the product page and add the payment receipt to this conversation. If you prefer to narrow down the options yourself, use the motor selection wizard and the shop filters; as an example, you can see the question button on the page of the 1.5 kW 3000 rpm DRG-90S-2 aluminium model.