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Online Ordering and Delivery – DRG three-phase electric motor
  1. How do I find a motor with the power and speed I need in the online shop?
  2. What technical information is shown on a product page in the shop?
  3. Why should the order code be written in the reference field when paying by bank transfer?
  4. Why is shipping not included in the order total, and how is it determined?
  5. Can I collect my order myself from the warehouse in Buca, Izmir?
  6. What should I do if I see damage to the packaging on delivery?
  7. How do I submit a request for a power or frame size that is not in the shop?
  8. Can I ask a technical question via WhatsApp before placing an order?
  9. How can I tell that the payment has been matched to the order?
  10. What happens if delivery runs later than the planned date?
  11. Can I have the motor collected by my own haulier?

Knowing the payment, shipping and collection steps in advance makes buying a motor from the online store easier. The questions in this group explain how to find a model in the DRG store, the order reference, shipping cost, collection from the warehouse in Buca, Izmir, and order follow-up.

If your question is not listed, send a photo of the motor nameplate, the name of your machine and the quantity you need on WhatsApp, and we will find the suitable DRG model together.