The fastest route is to send all the information at once, with photos. If the nameplate, mounting dimensions, delivery method and invoice details arrive in the same message, model matching and payment follow one after the other; every follow-up question about missing information lengthens the line's downtime.

DRG-200L-4 30 kW 1500 rpm cast iron frame DRG three-phase motor – urgent motor order details

Five photos to take with your phone

  1. A sharp, glare-free photo of the nameplate (kW, rpm, voltage, frequency, frame, current)
  2. A close-up of the shaft end with a tape measure or calliper next to it
  3. The feet or the flange face; this shows the mounting arrangement
  4. The position of the terminal box and the direction of the cable entry
  5. An overall view of the motor on the machine, including the coupling or pulley

Dimensions and delivery details

If the nameplate is unreadable, measure the shaft height H, the shaft diameter and length, and the distance between the foot holes. Then decide on the delivery method: parcel or freight carrier, your own haulier, or collection by appointment from the warehouse in Buca, Izmir. Add the delivery address and the phone number of the person receiving the goods to the message.

Do not leave payment and invoicing waiting

For company purchases, giving the registered company name and tax registration details up front avoids separate correspondence about the invoice. The order code generated in the order window is entered as the bank transfer reference, and the payment receipt is added to the same WhatsApp conversation. The estimated dispatch date is given in the order confirmation.

Note the cause of the failure

In a rush, the piece of information most often skipped is why the motor stopped. Two lines on what you observed, such as a burning smell, blown fuses, bearing noise or a jam, help prevent the new motor from being damaged for the same reason. The control panel and machine should be checked by qualified electrical personnel.

You can send the prepared information to the WhatsApp line +90 (542) 666 11 11 and, at the same time, check the options matching the power and speed in the three-phase motor shop. The technical drawings page can also be used to compare dimensions.