The most important thing when receiving an electric motor is to take a couple of minutes before signing for the courier and look over the package and the motor: is the packaging intact, does the nameplate match the order you placed, are the shaft and flange free of knocks, and are the accessories and documents complete. This short check solves almost every issue that could come up later.

Grey DRG three-phase asynchronous electric motor being checked at delivery

DRG Motor is a manufacturer, supplier and seller of electric motors. By following the steps below you can complete the delivery with confidence, review the models that best fit your need in the online electric motor shop, and see all three-phase options together in the three-phase asynchronous electric motors category.

Why check before you sign?

The most critical moment in shipping is when the package reaches your door. Once you sign, you have effectively said "received, all sound." That is why checking before signing protects both you and the seller. If there is visible damage or something missing, spotting it while the courier is still there makes everything easier later. This few-minute habit saves a lot of headaches over time.

1. Inspect the packaging and outer appearance

Look at the box first. Check for dents, tears, dampness, tape that has been opened and resealed, or the sound of a broken part inside. If it arrived on a pallet, make sure the strapping is intact. If the outer packaging is badly worn, the electric motor inside is more likely to have taken a knock in transit, so open it with extra care.

Note: If the box shows a clear impact mark, the safest option is to open it and view the motor while the courier is present. Taking photos also helps.

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2. Does the nameplate match your order?

After unpacking, the first place to look is the nameplate on the housing. The values there must match exactly what you specified when ordering: power (kW), speed (rpm), housing material, voltage and shaft diameter. The table below shows what you would see on the nameplate of popular DRG aluminium-housing models.

ModelPowerSpeedShaft
DRG-112M-44 kW1500 rpm28x60 mm
DRG-132S-45.5 kW1500 rpm38x80 mm
DRG-132M-47.5 kW1500 rpm38x80 mm
DRG-160M-411 kW1500 rpm42x110 mm

If one of the values does not match the order you had in mind, set the box aside and confirm first. A model with a different speed or shaft diameter may not fit your machine. If you are unsure about the mounting type, the motor mounting types article explains the details.

3. Are the shaft and flange undamaged?

The most delicate points of an electric motor are the shaft and, if fitted, the flange. Check the shaft by hand: there should be no scratches, dents, rust or bending. The keyway on the shaft should look clean. If you bought a flanged model, make sure the flange face is flat and the bolt holes are sound. Even a small knock on the shaft can cause trouble when fitting a coupling or pulley. You can confirm the shaft size on the shaft diameter table page.

Try turning the shaft slowly by hand; if it turns freely without catching, the inside has most likely come through the journey without issue.

4. Are the accessories and documents complete?

Count what should be in the box according to your order: terminal box cover and gasket, cable glands, the key, a lifting eye if applicable, and the usage information. Keep the invoice and documents that should accompany it to one side. A missing accessory can be annoying later, so it is best to check while everything is still in the box.

File the documents; having them to hand later for service, warranty or a second purchase makes life easier.

5. What to do if you see damage or a shortage

If you notice visible damage, dampness or a missing part, do not panic. If you have not signed yet, note the situation while the courier is present and photograph it. Then contact the seller. At DRG Motor we are here for you in such cases; sharing nameplate and damage photos speeds up the solution.

Send a photo of your current motor nameplate and we will find the suitable DRG model together.Send on WhatsApp

Quick delivery checklist

  • Packaging intact, no dents, tears or dampness.
  • Power, speed, housing, voltage and shaft diameter on the nameplate match the order.
  • Shaft and flange free of scratches or knocks, shaft turns by hand.
  • Accessories (key, gasket, glands) and documents complete.
  • In any doubt, photos taken and confirmation obtained before signing.

To choose the three-phase electric motor that best fits your need and to see current optionsSEE PRICES

Frequently asked questions

Do I need to run the motor when receiving it?

You are not expected to run the electric motor at delivery; this stage is a visual and hands-on pre-check. Electrical connection and first start-up should be done by qualified electrical personnel after the power is cut and the de-energised state is verified.

What if I notice damage after signing?

This is exactly why checking before signing matters. Even so, if you spot a problem afterwards, reach the seller as soon as possible with photos; these records help the assessment.

What should I do if the nameplate does not match my order?

Stop before fitting the motor to your machine and confirm. If the power or speed differs, the model may not suit your application. Share a photo of the nameplate with us and we will identify the right model together.

Is turning the shaft by hand harmful?

No; with the power disconnected, turning the shaft slowly by hand is a safe check and lets you feel whether it rotates freely.

Electric Motors Related to This Topic — Models and Current Prices

Suitability is not decided by power alone: compare the speed, voltage, mounting, shaft and fixing dimensions of your machine with the product data; if unsure, send us the nameplate of your current motor.

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