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Sales, Delivery and Return Terms
Applies to orders placed through our online shop.
1. Seller
DRG MAKİNA SANAYİ A.Ş. (DRG Motor) — Karacaağaç, Yolüstü Mevkii Sk. No:91, 35390 Buca / İzmir, Türkiye · Tel: +90 (542) 666 11 11, +90 (533) 7770444 · E-mail: [email protected]
2. Prices and payment
Prices on product cards are in Turkish lira excluding VAT; 20% VAT is added and the VAT-inclusive total is shown on each product page and in the order window. Payment is made by bank transfer/EFT (3% discount) using the order code shown in the order window. Halköde payment options and campaigns are available on request via WhatsApp. The order is confirmed once payment is matched with the order code.
3. Delivery and shipping
Thanks to our special agreements with partner carriers (freight depots and cargo companies), we provide cost-effective shipping across Türkiye. Shipping is not included in the product price; the shipping cost is paid by the buyer. The shipping cost and estimated delivery date depend on the motor's weight and the destination, and are confirmed to you in writing (WhatsApp/e-mail) before payment. Stock-held motors are dispatched after payment is confirmed; the legal maximum delivery period is 30 days.
4. Right of withdrawal and returns
Consumers may withdraw from the contract within 14 days of delivery without giving a reason, by notifying us by phone, WhatsApp or e-mail. The product must be returned unused, complete and in its original packaging; the purchase price is refunded within 14 days of the withdrawal notice. Return shipping for withdrawal is paid by the buyer unless agreed otherwise. Motors produced or modified to the buyer's specification (special voltage, flange, shaft, etc.) are excluded from withdrawal under the regulation. For commercial (B2B) purchases, returns are handled by mutual agreement.
5. Damaged or faulty products
Please check the package on delivery and have a report drawn up with the carrier if there is visible damage. Faulty products are handled under the statutory warranty; see the warranty certificate page for details.
6. Complaints
Requests and complaints can be sent via the contact details above. Consumers may also apply to the Consumer Arbitration Committee or Consumer Court in their place of residence.